General Information

• Welcome to Stelia Cosmetics. By using our website and placing an order, you agree to the following terms and conditions. We aim to provide high-quality cosmetics and a smooth shopping experience across Cyprus.

• Shipping Policy

• All orders are processed within 1–2 business days.

• Delivery across Cyprus usually takes 2–5 business days, depending on your location. Shipping costs are calculated at checkout.

• We carefully package all products to ensure they arrive safely and in excellent condition.

• Returns & Exchanges

• We accept returns within 20 days of purchase under the following conditions:

• Products must be unused and unopened

• Items must be in their original packaging

• Proof of purchase is required

• For hygiene reasons, opened or used cosmetics cannot be returned.

• Please contact us before sending any items back.

•  Refund Policy

• Once we receive and inspect your return, we will notify you.

• If approved:

• Refunds are processed within 5–10 business days

• The amount will be returned to your original payment method

• Shipping costs are non-refundable.

•  Damaged or Incorrect Products

• If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

• Please include photos of the product and packaging so we can resolve the issue quickly. We will offer a replacement or refund where applicable.

• Order Cancellation

• Orders can be cancelled only shortly after being placed.

• If the order has already been processed or shipped, cancellation may not be possible.

• Payment Methods

• We accept secure payments via debit/credit cards and other available methods shown at checkout.

• All transactions are encrypted and secure.

•  Privacy Policy (GDPR)

• We respect your privacy and protect your personal data.

• Your information is used only for:

• Processing orders

• Customer support

• Improving our services

• We do not sell or share your personal data with third parties.

•  Contact Information

• For any questions, contact us:

• Email: sk.steliabeautycosmetics@gmail.com
  Location: Cyprus