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E-STORE POLICY

Terms & Conditions

1. General Information

  • Welcome to Stelia Cosmetics. By using our website and placing an order, you agree to the following terms and conditions. We aim to provide high-quality cosmetics and a smooth shopping experience across Cyprus.2. Shipping Policy

  • All orders are processed within 1–2 business days.

  • Delivery across Cyprus usually takes 2–5 business days, depending on your location. Shipping costs are calculated at checkout.

  • We carefully package all products to ensure they arrive safely and in excellent condition.

  • 3. Returns & Exchanges

  • We accept returns within 30 days of purchase under the following conditions:

  • Products must be unused and unopened

  • Items must be in their original packaging

  • Proof of purchase is required

  • For hygiene reasons, opened or used cosmetics cannot be returned.

  • Please contact us before sending any items back.

  • 4. Refund Policy

  • Once we receive and inspect your return, we will notify you.

  • If approved:

  • Refunds are processed within 5–10 business days

  • The amount will be returned to your original payment method

  • Shipping costs are non-refundable.

  • 5. Damaged or Incorrect Products

  • If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

  • Please include photos of the product and packaging so we can resolve the issue quickly. We will offer a replacement or refund where applicable.

  • 6. Order Cancellation

  • Orders can be cancelled only shortly after being placed.

  • If the order has already been processed or shipped, cancellation may not be possible.

  • 7. Payment Methods

  • We accept secure payments via debit/credit cards and other available methods shown at checkout.

  • All transactions are encrypted and secure.

  • 8. Privacy Policy (GDPR)

  • We respect your privacy and protect your personal data.

  • Your information is used only for:

  • Processing orders

  • Customer support

  • Improving our services

  • We do not sell or share your personal data with third parties.

  • 9. Contact Information

  • For any questions, contact us:

  • Email: [your email]
    Location: Cyprus

Privacy Policy

  • Information Collected: We collect personal information such as your name, email, address, and payment details to process orders and enhance your shopping experience.

  • Data Usage: Your data is used to fulfill orders, provide customer service, and send marketing communications (if opted in).

  • Third Parties: We do not sell your data. However, third-party services like payment processors may access your data for order processing.

  • Cookies: Our website uses cookies to improve functionality and analyze traffic. You can manage cookie preferences through your browser settings.

  • Security: We implement industry-standard measures to protect your data but cannot guarantee absolute security.

  • Your Rights: You can access, update, or delete your personal information by contacting us.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • Offline Payments

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